Website Terms and Conditions
GENERAL PROVISIONS
1. General provisions:
1.1. These Terms and Conditions ("Conditions") apply to all the contents of this booking system. Please read these Conditions before using this Web site. The use of this Web site indicates your agreement with these Conditions.
1.2. „Terrae-car“ d.o.o. may also modify these Conditions at any time, and such modification shall take effect immediately upon posting the modified Terms and Conditions on this Web site. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Conditions.
1.3. When making a reservation on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider Terrae car d.o.o.
DATA PROTECTION
2. Data protection
2.1. Company Terrae car d.o.o. recognizes and appreciates the importance of responsible use of personal data collected on this website. Therefore, Terrae car d.o.o. is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.
RESERVATION
3. Reservation
3.1. After an order is made on this booking engine, Terrae car will send you an email with confirmation or offer complementary available vehicle in case of unavailability or overbooking within 24h-72h. Once the car is confirmed and you make prepayment you will receive the Voucher (confirmed reservation) so that you will have all the necessary information before your arrival. Please note that under certain circumstances, i.e. busy locations, it may take up to 3 days to process your free order. Orders made for the immediate future (5 days or less from the time of booking) will be given a special priority.
3.2. Terrae-car d.o.o. only uses your e-mail address for sending you a voucher. We only use your phone number to contact you if there are any questions about your reservation.
3.4. Terrae-car d.o.o.recommends that you thoroughly check the details of the reservation e.g. country, pick up location, drop off location...
3.5. If you need to make any alterations to your reservation, you must contact Terrae-car d.o.o. by e-mail informing Terrae-car d.o.o. of the precise details of such alteration. Terrae-car d.o.o. does not guarantee that the necessary alterations can be processed.
3.6. As a condition of your use of this booking system, you undertake Terrae-car d.o.o. that you will not use this booking system for any purpose that is unlawful or prohibited by or contrary to Conditions.
3.7. In particular, by proceeding to access this booking system, you agree:
3.7.1. Not to use the booking system to make any speculative or false reservation;
3.7.2. Not to use the booking system to research rental vehicle provider or our pricing;
3.7.3. Not to use the name Terrae-car d.o.o. for commercial purposes without obtaining prior written permission from Terrae-car d.o.o..
3.8. Booking cancellation: The reservation has to be cancelled not less then 72 hours before the pick up date and time from the voucher. If the reservation is cancelled less than 72 hours before the arrival time, the prepayment sum is not refunded. If a reservation is created less than 72 hours before the pickup date, the prepayment sum is not refunded in case of cancellation.
PAYMENT
4. Payment
4.1. General provisions. The payment model for your reservation depends on the destination and vehicle you choose. At all times you are responsible for payment of any additional services/ costs requested by you and you are responsible for any other service charges.
4.2. Payment options:
4.2.1. You pay up to 20% (and not less than 5 euro) of reservation price at the time of making your reservation or you can just send an email and pay for a reservation at the time you arrive at your final destination;
4.2.2. "Terrae car“ charges agreed with the percentage of the full price of reservation from your credit card or pay pal account at the time when car availability is confirmed.
4.3. Payment methods. You must use a credit/debit card or cash. Credit card is not obligatory, no for rental payment nor for deposit/excess.
4.4. Major credit/debit cards including- Mastercard and Visa.
4.5. The voucher supplied by "Terrae car“ is your proof of reservation and/or payment. If the reservation is cancelled, the voucher is void. You must show your voucher upon arrival to the staff.
4.6. All payments must be made in the Montenegrin local currency (euros). The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
4.7. Refunds can take up to 30 business days. It depends on the policy and efficiency of the servicing bank.
PRICE
5. Price
5.1. General provisions:
5.1.1. Terrae-car d.o.o. makes every effort to ensure that prices quoted at the time a reservation is made on this booking system are accurate in all material respects. Nonetheless Terrae-car d.o.o. reserves the right to amend the price quoted at the time a reservation was made in the event of a manifest or patent error in the price quoted. Terrae-car d.o.o. will endeavour to notify the customer as soon as reasonably practicable if a price quoted at the time of booking is incorrect.
5.1.2. In the event of a change of price quoted at the time of reservation, the customer may select to pay the amended price or the customer will be entitled to a refund of all sums paid.
5.2. Included in price:
5.2.1. Unlimited mileage, except for 1 day rentals;
5.2.2. All taxes;
5.2.3. One child seat/booster;
5.2.4. Additional driver;
5.2.5. Winter equipment (when necessary);
5.2.6. PAI (Personal Accident Insurance);
5.2.7. THP (Theft Protection) and STHP (Super Theft Protection) on Montenegrin teritory;
5.2.8. Amendment;
5.2.9 TPL insurance (obligatora insurance against damage incurred to third partie);
5.2.10. CDW / KASKO insurance (doesn't cover damages caused when driving under influence of alcohol, drugs or other intoxicating substances, when driving without valid driving licence or when a driving license had been confiscated by the Police and when more persons occupy the vehicle then there are seats registered).
5.3. Not included in the price (except when ordered):
5.3.1. CBI (Cross Border Insurance);
5.3.2. SCDW insurance
5.3.3. Full coverage
5.3.4. GPS navigation
5.3.5. WiFi internet router.
REQUIREMENTS FOR CUSTOMER
6. Requirements for drivers
6.1. Driver license. Client must provide valid driver license for the country where the rental takes place. International driving license is not obligatory.
6.2. Driver age. Driver must be aged between 18 and 85 years old.
6.3. Voucher must be provided to the driver upon arrival.
6.4. Customer must be responsible for entering a correct mobile phone number and must be in touch at the time of arrival.
6.5. Smoking and drinking are prohibited in the vehicle. In case of violation.
PICK UP AND DROP OFF
7. Pick up and drop off.
7.1. Flight Information. For airport pick-up, it is essential that Terrae-car d.o.o. receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 2 days before your departure, via email or phone. Terrae-car d.o.o. accepts no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of Terrae car.
7.2. Identification. You will be required to present on colection of your rented vehicle, a valid drivers licence from country of origin, a valid passport and/or valid ID card
7.3 Rental agent waits for the Customer in the pick-up location holding a sign with the Customer's last name on it.
7.4. The Customer must be waiting for rental agent at the meeting point at the time specified in the voucher.
7.5. If client makes a reservation and do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer responsability to contact car rental agent/manager. In the event of last minute flight cancellation or delay, Terrae-car d.o.o. will not be held responsable for founds paid.
7.6. Fuel policy. Same to same (the level of perol you get the same you return).
CREDIT CARD PURCHASE SECURITY STATEMENT
8. Credit card purchase security statement.
8.1. Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between a user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider.
8.2. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
PRIVACY STATEMENT
9. Privacy statement.
9.1. We are committed to providing service of protection of our customer's data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
9.2. All user information is strictly guarded and are available only to the employees who need that information for completing the job.
9.3. All our employees and business partners are responsible to follow the principles of confidentiality protection.
OTHER PROVISIONS
10. Other provisions
10.1. Complaints - All complaints and or problems must be received in writing form within 7 days after the drop-off date. Terrae-car d.o.o. cannot process complaints made outside of this period.
Rental terms and conditions
RENTAL AGREEMENT
Terrae-car d.o.o. (hereinafter Terrae-car d.o.o.) herby rents to the undersigned Renter the vehicle, as described herein (including any vehicle replacement) subject to the herein below terms and conditions as well as those included on the front side hereof which the Renter full accepts in their entirety.
DELIVERY AND COLLECTION
Renter has received the vehicle according to the law of Montenegro “On road trafic safety” , which he examined and found in proper conditions, and appropriate for the purpose of renting it. Renter must return the vehicle and all documents, tools and accecories, which are in the property Terrae-car d.o.o., in the same condition as he received them. The vehicle must be returned at the location and on the date and time designated in this agreement. Terrae-car d.o.o. allows the renter to be late up to 29 minutes in relation to return time designated in this agreement. After expiration of 29 minutes the renter will be charged 15€ for every 30 minutes of delay, but maximum up to daily price of the rent. If the renter is disabled to return the vehicle at agreed time, date and place he must advice Terrae-car d.o.o. by phone at least 1h before. Terrae-car d.o.o. reserves the right to gain repossesion and use of the vehicle at any time without notice and without Renter’s consent if at the discretion of Terrae-car d.o.o. there is danger of damage or loss of vehicle as well as the risk of not receiving the rental charge. Terrae-car d.o.o. has the right besides the abovementioned case to gain repossesion and use the vehicle if it has been used or is being used in violation of this agreement or after exparation of the designated rental period.
DAMAGE, THEFT...
Renter has the obligation to compensate Terrae-car d.o.o. in the event of theft, loss or damage to the vehicle and to any second parties as well as loss or damage of any car document and equipement suffered by Terrae-car d.o.o. More specifically: a) Renter is responsible for all damages he has caused to vehicle or to others, in case he has violated rental terms of use or in case he has been driving same in an illegal manner or in violation of the Montenegrin Driving Code independently of any optional extra insurance accepted; b) Renter is partialy responsable for the damage occurred on the vehicle or in case of theft up to ammount of excess/franchise, which is minimum fee for damage or theft compensation. Renter is fully responsable for damage, loss or theft if he didn’t provide police damage report and if useed the vehicle in compliance with the terms of this agreement and particulary with the article 4 of this agreement; c) Renter is fully responsable for damage of windscreen, wheels and tyres and down part of the vehicle except if he ordered and paid Super KASKO insurance (SCDW) or Full Coverage. d) Renter is fully responsable for damages of the vehicle interior; e) Renter is fully responsable for loss of regular and additional equipement as well as for extras he ordered such as first aid package, baby seat, GPS navigation etc.; f) Renter is fully responsable for loss of the vehicle key and he agrees too compensate expenses of ordering new key from the local official car distributor and following expenses if there are some, associated with key loss like lock change, computer change etc.; g) Renter is fully responsable in case of loss of any vehicle document. Vehicle documents are: car passport, technical (white) card, green card, compulsory insurance, passenger insurance and accident report. h) if not covered by insurance due to any of named reasons the damage will be charged from client according to official Terrae-car d.o.o. price list (tariff).
CHARGES
Renter will pay following expenses before signing the agreement, unless otherwise agreed in official cossespondence:
daily fixed charge for the entire rental period;
depostit/franchise from 100€ to 500€ (depending of car class and by official Terrae-car d.o.o. “add ons charge list”) which Terrae-car d.o.o. keeps untill the end of rental agreement and vehicle return, and which is obligated to refund to the Renter if the vehicle is returned in the same condition as collected and with all additional equipement, extras and documentation;
price per kilometer from official Terrae-car d.o.o. price list for exceed of mileage limit of 200 kilometers which is vailid especially for one day rentals. For any rental longer then 24 hour there is no mileage limit. The number of covered kilometers is computed according to the indications of the kilometer counter at the beginning (upon collection) and at the end of rental period (upon return);
Standard KASKO insurance (CDW), Theft insurance (TPC) and passenger accident coverage (PAC) are always included in rental prices and valid only for teritory of Montenegro. Renter will pay, if desired, super KASKO (SCDW) (insurance that covers tyres, windscreen and downside of the vehicle which standard KASKO insurance (CDW) doesn’t cover) and cross border insurance. Super KASKO insurance (SCDW) and cross border insurance is calculated on daily basis and part of official Terrae-car d.o.o. price list. Renter agrees and accepts to be additionaly charged 10€ for “Reffueling service” if he doesn’t return the vehicle to Terrae-car d.o.o. with the same level of fuel as received;
taxes, duties and other expenses related to the rental of the vehicle and any Terrae-car d.o.o. costs, including attorney’s fees and deafult intrest incurred in collecting any kind of payments due related to this rental or related to the repossesion of vehicle by Terrae-car d.o.o.;
any fines, penalties, court costs and other expenses, imosed or to be imposed on Terrae-car d.o.o. due to the illegal use of the vehicle by Renter. Renter will pay for parking/traffic fines or congestion charge fines. In this latter case renter or additional driver, mentioned on the front side of agreement, shall continue to be responsible for any illegal acts;
All expenses for damages on the vehicle (up to paid deposit) or vehicle interior, on the lower part of the vehicle, tyre or wheel damages and their repairment/change, change of windscreen, all if Renter didn’t order and pay offered additional isnurance, and everything according to rules of insurance company;
Additional charge for delivering or returning of the vehicle and also the charge for it’s return to a location different from the one designated on the front side of this agreement without Terrae-car d.o.o. written consent. Such charge will be determined in the official Terrae-car d.o.o. price list (tariff).
TERMS OF USE
Renter is expected to take good care of the vehicle and to inform Terrae-car d.o.o. immediately if he notice any problem with the vehicle. Any repair of the vehicle by renter himself or any other person is prohibited without Terrae-car d.o.o. prior consent. The money that renter paid for oil or any repairment of the vehicle will be refunded only if there is written consent from Terrae-car d.o.o. and only in possesion of fiscal bill. If defectoscopic investigation in official service shows that damage/problem is created by renter fault, Terrae-car d.o.o. is not obliged to refund money. It’s prohibited to use vehicle for: a) to be rented to other persons; b) to propel or to tow any vehicle, trailer or other object; c) to participate in or to follow Rallies or any car sports event; d) for subleasing by renter to any third party; e) for purposes contrary to the Montenegrin law; f) while renter or additional driver of the vehicle are under the influence of the alcohol, hallucinatory drugs, narcotics, barbiturates or any other substance impairing his consciousness or ability to react; g) in contravention of any customs, traffic or any other regulations; h) by any third person other then renter and additional driver; i) to transfer or carry heavy luggage, inflammable materials, staining or badly smelling goods, narcotics, etc.; j) to make illegal transports of locals or foreigners or to perform illegal acts.
Any kind if insurance isn’t valid if this terms of use are violeted.
EXTENSION OF RENTAL PERIOD
If renter wishes to prolong rental period of the vehicle, he has to notify Terrae-car d.o.o. in writing at least twenty four (24) hours before the end of the rental period to receive respective written approval. Terrae-car d.o.o. doean’t guarantee possibility of rental extension. If the renter fails to do so and doesn’t return the vehicle as agreed in this agreement he will have bothe civil and penal liability for illegal use and possesion of the vehicle.
INDEMNITY
Renter expressly agrees that Terrae-car d.o.o. is not responsable for any loss or damage suffered by renter and third parties, during the rental period and no claim can be raised against Terrae-car d.o.o. for the above reason. Also luggage is not covered by insurance and renter is responsable for any loss or damage of propert belonging to him or not. Terrae-car d.o.o. holds no responsability for any such loss, damage etc. at the time of rental or after the return of the vehicle ro Terrae-car d.o.o. Also Terrae-car d.o.o. is not obliged to refund money if renter returns the vehicle before agreed date and time.
ACCIDENTS
In case of an accident or any othe incident renter or additional driver are obliged to immediately do following:
a) inform Terrae-car d.o.o. without moving the vehicle and without delays;
b) Notify the Police to investigate the liability of the third party and provide care to any injured. Without official police report all kind of insurances are invalid;
c) Not acknowlage liability or guilt and claims of third parties in any way, direct or indirect;
d) Note names and adresses of eye witneses and also the name and the vehicle of the driver and the data of the vehicle, with which rented vehicle may have colided;
e) Photograph the location of the accident adn the vehicles participating in the accident, if possible;
f) Renter must complete and sign an accident/theft report and all relevant documents that law and insurance company claim. All that within 24 hours and together with Terrae-car d.o.o. representative.
PERSONAL DATA
Renter consents to the computer storage of his personal data. It is strictly agreed that Terrae-car d.o.o. is authorised to use such data, when renter at time of rental makes incorrect statements or violates the terms of this agreement and to pass on such data to the Country Authorities in case there is suspicion of commiting a criminal or other offence.
MISCELLANEOUS
Vehicle is always property of Terrae-car d.o.o.. This is an agreement of rental only. Renter is not the Terrae-car d.o.o. agent in any way and in any case. Renter acknowledges that he acquires no rights other then those stated in this agreement. During the rental all additional driver sae jointly and severally liable with the renter. In case that this agreement is signed by an representative of renter, he would be jointly and severally responsable with the renter. This agreement supersedes any other prior written or verbal agreement between Terrae-car d.o.o. and renter. Terrae-car d.o.o. cannot waive any of its rights deriving from the law and this agreement. Any alternation of the terms of this agreement is not vailid if not agreed in writing. Renter agrees and accepts that all abovementioned are valid both in case of the initial agreement with Terrae-car d.o.o. and in any case of extension of the time of the rental and/or replacement of the vehicle. In case there is difference between the copies and the original of this agreement, the original possesed by Terrae-car d.o.o. always supersedes. The contracting parties acknowladge and accept that all terms of this agreement are substantial for the purposes hereof.
JURISDICTION
The agreement is governed by Montenegrin Legislation and any and all disputes which may arise between Terrae-car d.o.o. and renter from this agreement will be subject to the exclusive jurisdiction of the courts in Podgorica in Republic of Montenegro. The agreement is constituted of 4 identical copies, two for Terrae-car d.o.o. and two for renter, of which the original copy is possesed by Terrae-car d.o.o.